Shipping policy
- Order Cut-Off Time: 16:00 GMT
- Order Processing Time: 1–2 working days (Monday to Friday)
- Estimated Shipping Duration: 11–13 working days (Monday to Friday)
- Free Delivery: All orders qualify for free delivery.
Processing time:
We usually need 1–2 working days (Mon–Fri) to prepare your order for shipment.
Delivery time:
After dispatch, your order should arrive within approximately 11–13 working days (Mon–Fri).
Delivery Partners
Your order will be delivered by trusted delivery partner such as Royal Mail, DPD or DHL.
Free delivery
Yes, delivery is free for all orders within United Kingdom.
What happens after you place your order?
We will send you an email as soon as we begin processing it.
Once your order is shipped, you will receive another email with the tracking information so you can track the status of your order.
If there are delays:
Most orders arrive on time, but during peak periods, holidays, or bad weather, delays of a few days may occur. If your order still hasn't arrived after this extra time, please email us at info@zephoria-london.com so we can look into it.
Order Cancellation
To cancel your order, please contact us as soon as possible at info@zephoria-london.com.
If the order has already been processed or shipped, we may no longer be able to cancel it.
Is there something wrong with your order?
If your order was damaged, faulty, or delivered incorrectly, please send an email with your order number and photos of the problem to info@zephoria-london.com.
We will review your case and send you a replacement or corrected item.
Contact Us
Customer Service: Monday to Friday 09:00 - 18:00 GMT
E-mail: info@zephoria-london.com
Phone: +447451293382
Store Name: Zephoria London
Address:
Keizershof 45
2402 DA Alphen aan den Rijn
Netherlands