Return Policy

Quick Summary

  • Returns are accepted within 30 days of delivery
  • Items must be unused, with original tags and packaging
  • Return shipping costs are the customer’s responsibility
  • Refunds are processed within 7 days after inspection

Returns & Exchanges

If your purchase does not meet your expectations, you may request a return or exchange in accordance with the terms set out below. We aim to handle all returns fairly and efficiently.

Return Period

You may return eligible items within 30 days from the date of receipt. Returns requested outside this period will not be accepted.

Incomplete returns cannot be processed.

Condition of Returned Items

To qualify for a refund or exchange, returned products must:

  • Be unused and unworn
  • Have all original tags and brand labels attached
  • Be returned in the original packaging
  • Show no signs of damage, wear, or alteration

We reserve the right to refuse returns where items appear used, damaged, or mishandled due to customer actions.

Refunds & Exchanges

Once your return has been received and inspected at our warehouse, we will proceed as follows:

  • Exchanges will be processed as quickly as possible, subject to stock availability
  • Approved refunds will be issued to the original payment method within 7 days

Delayed or Missing Refunds

If you have not received your refund after the stated processing period:

  • Please check your bank account again
  • Contact your card issuer, as posting times may vary
  • Contact your bank, as internal processing delays can occur

If you have completed these steps and the refund has still not appeared, please contact our customer support team.

Return Shipping

  • Return shipping costs are the responsibility of the customer
  • Original shipping fees are non-refundable
  • Returns must be sent with a valid tracking number

Mandatory Return Requirements

To ensure your return can be processed, you must:

  • Ship the return (at your own expense)
  • Print and include the completed return form inside the parcel
  • Ensure the product is unused and in its original condition
  • Return the item in its original packaging

Items that do not meet these conditions will not be accepted or refunded.

How to Start a Return

To initiate a return or exchange, please email info@zephoria-london.com and include:

  • Your order number
  • The reason for the return (e.g. faulty item or dissatisfaction)
  • Your preferred resolution (refund or replacement)

Our support team will guide you through the next steps.

Order Cancellation
To cancel your order, please contact us as soon as possible at info@zephoria-london.com.

If the order has already been processed or shipped, we may no longer be able to cancel it.

Is there something wrong with your order?
If your order was damaged, faulty, or delivered incorrectly, please send an email with your order number and photos of the problem to info@zephoria-london.com.

We will review your case and send you a replacement or a corrected item.

Contact Us

Customer Service: Monday to Friday 09:00 - 18:00 GMT
E-mail: info@zephoria-london.com
Phone: +447451293382

Store Name: Zephoria London

Address:
Keizershof 45
2402 DA Alphen aan den Rijn
Netherlands