Privacy Policy
At Zephoria-London.com, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit or use our website. It also outlines your rights in relation to your personal information and how you may exercise them.
This Privacy Policy applies solely to the services provided through Zephoria-London.com. We are not responsible for the privacy practices of third-party websites or external sources. By accessing or using this website, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.
1. Use of Our Services
When you register for an account, place an order, or otherwise use our services, we may request certain personal data, including but not limited to your name, contact details, and payment or delivery information. This information is collected strictly for the purpose of providing and managing our services.
Your personal data is stored securely on servers operated by Zephoria-London.com or by trusted third-party service providers acting on our behalf. We do not combine this data with other personal information for unrelated purposes.
2. Communications
If you contact us by email, contact form, or other means, we may retain such correspondence. Where necessary, we may request additional personal information in order to process your enquiry or respond to your request effectively.
All communication data is stored securely and is used solely for customer service and administrative purposes. We do not combine this information with other personal data held by us unless required for legitimate operational reasons.
3. Cookies and Website Analytics
Zephoria-London.com uses cookies and similar technologies to enhance user experience and to analyse website performance. Cookies are small text files stored on your device that help us understand how visitors use our website.
The data collected through cookies may include information about your browsing behaviour and interactions with the website. This information may be transmitted to secure servers operated by Zephoria-London.com or by authorised third-party analytics providers. We use this data to monitor website usage, generate reports on website activity, and improve our services.
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.
4. Purpose and Legal Basis for Data Processing
We collect and process personal data only for the purposes described in this Privacy Policy, including:
- Providing and managing our services
- Processing orders and payments
- Responding to enquiries and customer support requests
- Improving website functionality and user experience
- Complying with legal and regulatory obligations
We do not use personal data for purposes other than those stated above unless we have obtained your explicit consent or are legally required to do so.
5. Disclosure to Third Parties
Your personal data is not sold or disclosed to third parties, except where necessary to operate our webshop or deliver our services. This may include third-party applications such as payment processors, shipping providers, or review platforms (e.g. WebwinkelKeur).
Such third parties are permitted to process your data only for the specific purpose for which it is provided and are contractually required to safeguard your information. Internal access to personal data is limited to authorised employees, all of whom are bound by confidentiality obligations.
6. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. While no method of transmission over the internet is entirely secure, we endeavour to use commercially acceptable means to protect your information.
7. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, technology, or our business operations. Any amendments will be published on this page. We recommend reviewing this Privacy Policy periodically to remain informed of how we protect your data.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, where legally permissible
- Object to or restrict certain types of data processing
To exercise any of these rights, please contact us using the details provided on our website.
9. Marketing Communications
If you subscribe to our newsletter or marketing communications, you may opt out at any time by using the unsubscribe link provided in each email or by contacting us directly.
10. Contact
If you wish to update your personal information, withdraw consent, or have any questions regarding this Privacy Policy, please contact us.
Contact Us
Customer Service: Monday to Friday 09:00 - 18:00 GMT
E-mail: info@zephoria-london.com
Phone: +447451293382
Store Name: Zephoria London
Address:
Keizershof 45
2402 DA Alphen aan den Rijn
Netherlands